Contact support
Email hello@mayday.sh. Tell us what happened and your app version. Share screenshots only if you are comfortable with their contents. Do not send passwords, verification codes, Apple Account credentials, or photos of your hair unless needed and specifically requested.
Subscriptions and refunds
Open iPhone Settings → your name → Subscriptions → Mayday to manage or cancel, or use Apple’s subscription settings. To avoid a trial charge, cancel at least 24 hours before it ends.
For refunds, use Apple’s Report a Problem. Apple determines eligibility. Restore purchases in the app using the Apple Account that made the purchase.
Delete your account
In Mayday, open Profile → Account settings → Delete account. The app shows deletion progress while your cloud records and account are removed. If you cannot sign in, email us from your account address for help verifying ownership.
Deleting the app or signing out does not delete your cloud account. Deleting your account does not cancel your Apple subscription. Previously exported or shared copies and separate device-only records are not removed by cloud deletion.
Privacy and your data
For access, corrections, a portable copy, or deletion requests, email hello@mayday.sh. See our Privacy policy for data processing, retention and your rights.
Permissions and photos
Change camera and notification permissions in iOS Settings. The photo picker shares only the images you select. Optional AI requests require your agreement before sending the selected information for processing. Review any detected hairline before saving it.
Hair or scalp concerns
Mayday records your journey; it is not a medical service. For hair or scalp concerns and treatment decisions, contact a qualified healthcare professional.